FREQUENTLY ASKED QUESTIONS
Our very bare-bones FAQ page for truly the most asked questions. We don’t want it to be hard for you to find information whereby you’re scrolling through question after question, so we’ve addressed the most asked questions here. If you still have a question that we haven’t covered in the tour pages or our FAQ, please do CONTACT US!
BOOKING RELATED FAQ
Our online booking platform uses 12am HKT as the cut-off time for small-group tours happening the next day (ie. If you’re looking to book a tour for May 1, the latest time to book online is April 30 at 11:59pm). If you have a last-minute booking request for same day tours, please reach out directly to us at email@example.com with a subject of: Same day booking request for “TOUR NAME” and WhatsApp the same message to +852 9139 5761. We should be able to get back to you within 1 hour.
For our small-group tours, we use Eventbrite as our booking platform & they will add a small booking fee per ticket. Once you’re ready for booking, you’ll be directed to Eventbrite for tour selection and payment. In terms of payment, you have the option to pay with Paypal or any credit card of your choosing.
For private tours, booking is done directly through email. We invoice via Paypal and payment is payable with a credit card or Paypal. To hold your private tour time and date, we require a 50% deposit. The remaining 50% is payable either 3 days before your tour via Paypal/credit card or cash (USD/HKD) at the end of the tour. Please send us a private tour booking request here.
Similar to private tours, booking is done directly through email. We invoice via Paypal and payment is payable with a credit card or Paypal. To hold your corporate tour time and date, we require a 50% deposit. The remaining 50% is settled 7 days before your tour date, once again, with a credit card or Paypal. Please send us a corporate tour booking request here.
Instructions would have accompanied your digital gift certificate, as well as a Gift Certificate code. You can use the code to redeem your tickets online via Eventbrite and if that’s not working for you, please just email us directly at firstname.lastname@example.org and we can register you manually through the backend.
TOUR RELATED FAQ
That’s a hard question for us to answer, but we would advise guests to think about their preferences in terms of budget, objectives, dietary restrictions, time of day, food adventurous level, amount of walking and if they’re interested in a sit down meal or multiple food tasting stops instead.
It’s probably best to go to our “Compare Tours” page to see all the small-group food tours at a glance for a comparison and then if you’re interested in a fully customized & intimate tour to your own pace and style, then definitely splurge on a private tour!
If you think our tour guides have done a good job, it would be absolutely amazing for you to give them a nice tip at whichever value and currency you prefer. It’s not required, but it’ll make them quite happy =)
Each tour page will give you a summary of how much walking the tour will require or you can check out the “Compare Tours” page for a quick at a glance comparison of all the small-group tours. For the most part, the terrain is quite flat so the walk itself isn’t difficult but some tours will cover up to 3km in distance within 3-4 hours.
If that’s too much walking for your group, we recommend choosing a private tour and adding on the private car option. Please request a private tour with us here.
For our small-group food tours, we have some tours that are vegetarian and pescatarian friendly. We would recommend our Off-the-Eaten-Path Street Food and Authentic Eateries Food Tour for the best one for those that are vegetarian or pescatarian as it gives the most amount of customization for you. Please do let us know at time of booking and also at the beginning of the tour to remind the tour guide.
For private tours, as it is personalized to your needs, it is absolutely no problems if you have dietary restrictions though you will need to let us know at time of booking. Please request your private tour here.
These tours are definitely family and children friendly; however, it would also depend on the child as well. Families that are most prepared are usually the ones that have the best experienced as they’ve a bag full of treats, distractions and tricks to keep their children occupied and engaged the entire tour. If it’s your first time bringing your children along for a tour, please consider their personality, curiosity & attention-span to see if this would be an activity that they would be interested in.
If you’ll be bringing little tots and kiddos on the tour, just let us know at time of booking and we can advise how convenient it would be to bring along a stroller/pram, etc.
Participation in a Humid with a Chance of Fishballs Tours tour is strictly voluntary and Humid with a Chance of Fishballs Tours reserves the right to deny participation to any person for any reason at any time.
Humid with a Chance of Fishballs Tours, its contractors and employees assume no liability or responsibility for any injury, loss, damage or inconvenience sustained by any person using its services, nor to their property. As in all human endeavours, there is a level of risk. We do our best to keep the risk to a minimum.
REFUNDS & CANCELLATIONS
PUBLIC TOURS & PRIVATE TOURS
Tour cancellations are made only through an email request to: email@example.com.
- If you cancel at least 7 day(s) (calculated from your confirmed event start time and date) in advance of the scheduled departure, there is no cancellation fee.
- If you cancel between 3 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee.
- If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.
Please be understanding in the fact that the vendors we work with only have a limited number of supplies, time & resources; therefore, your cancellation could result in a cancellation of the entire event if we do not meet the minimum quantity of guests. Please do let us know as soon as you know if you won’t be making it to one of our tours.
Corporate tours adhere to a slightly different refund policy due to the resources spent on logistics, planning & coordination of such events. Please contact us directly for our Corporate Tours Refunds Policy.
We require a minimum number of guests to run each tour, and the minimum number will differ between each tour. If the minimum number of guests for the tour is not met, we will notify guests 24 hours in advance of the event start time and date and simply refund you in full. As a courtesy, we usually notify guests 48 hours in advance of the tour to let them know there may be a tour cancellation and the final confirmation is given 24 hours prior to the tour start time and date.
Hong Kong has a sub-tropical climate and is prone to Typhoons, especially during the summer months. We run our tours through run or shine, until it’s physically unsafe for us to do so. In Hong Kong, our Hong Kong Observatory has Typhoon and Rainstorm Signals to let us know when it’s unsafe for us to be outdoors.
In the case of extremely inclement weather, all events will be cancelled if the Hong Kong Observatory announces that the Red or Black Rainstorm Signal is hoisted or the Tropical Cyclone Warning Signal: T8, T9, or T10 is hoisted.
Special note for the Eat Typhoon Shelter Crab on a Sampan Boat Tour: This tour is particularly susceptible to the weather given we eat dinner on a moored sampan boat. The restaurant gives us their final verdict weather (pardon the pun) the tour will run by mid-day if there are thunderstorm signals, T1/T3 signals, or if the Amber Rainstorm signals are hoisted. Please check your email before leaving for the tour to ensure that you have the most up-to-date status from us. Also, you could also WhatsApp us at +852 9139 5761 to check with the status of the tour.
For the latest weather information, please visit the Hong Kong Observatory site.
HOW TO CONTACT US:
WE ARE ABLE TO RESPOND THE QUICKEST TO EMAILS & WHATSAPP
We respond to our emails within 24-48 hours, often within a couple of hours.
- If you’re looking to request a private tour, please use this contact form here.
- If you’re looking to request a corporate tour, please use this contact form here.
- If you’re looking to buy a gift card, please use this contact form here.
If you’re messaging us for a general inquiry or for a question that you couldn’t find the answer to on our site, please reach out directly to firstname.lastname@example.org.
We prefer WhatsApp and Email as we’re often on-the-go, out-and-about. Our WhatsApp is +852 9139 5761. We would ask that in the WhatsApp message, you let us know your name and the inquiry/question you may have so we can answer you as efficiently and succinctly as possible.
We are usually conducting tours or location scouting around Hong Kong during our “work hours”. Our guests get our full, undivided attention, which means we can’t always hear or answer the phone when we’re on tour, so we do apologize in advance if we miss your call. We would encourage you to drop us an email or WhatsApp us instead for the fastest response possible from us & if you have no data, then a SMS would also suffice as well.
ON WITH THE TOURS!
HAVE A LOOK AT OUR TOUR REVIEWS…
WE HAVE A 99% 5* STAR REVIEW RATING. THAT’S HOW WE WOK ‘N’ ROLL!
TOP RATED FOOD TOUR IN HONG KONG
This tour was so much fun. Our guide took us to local places that we would not have tried or known about. The tour was a great mix of food and cultural information and Whampoa was a lovely neighbourhood to do this in! Our guide was a fantastic guide, was very helpful, chatty and answered all of our additional questions. She’s a hit with the locals as well – I loved to see her bantering with them all.
Would definitely recommend this tour, get yourself to Whampoa with Humid with a Chance of Fishballs!